Business leaders across the country have called for specific policies to restore consumer confidence in the e-commerce sector amid growing allegations of fraud against e-commerce companies.
They demanded tax relief for the sector and the inclusion of e-commerce in public procurement until 2030.
Leaders of the Federation of Bangladesh Chambers of Commerce and Industry (FBCCI), Bangladesh’s apex business organization, made the calls during a meeting of its standing committee on e-commerce on Thursday.
The country has enormous potential for e-commerce. But for various reasons, the sector is in a crisis of consumer confidence, the members of the standing committee said, adding that they will work to overcome this situation and create new entrepreneurs.
Shomi Kaiser, director in charge of the committee and chairman of E-Cab, said e-commerce businesses have flourished during the Covid pandemic and generated thousands of jobs. However, in some isolated cases, the image of e-commerce has been tarnished.
“In order to overcome this crisis, the Ministry of Commerce will provide unique identification numbers to e-commerce companies. A complaint management unit will also be set up soon under the supervision of the national directorate for the protection of consumer rights”, she added.
The chairman of E-cab said that a one-year roadmap would be developed by the FBCCI standing committee for the development of the overall e-commerce ecosystem.
Speaking as the chief guest of the meeting, FBCCI President, Md Jashim Uddin said that to create sustainable e-commerce, entrepreneurs in this sector need to ensure institutional transparency, accountability and compliance.
FBCCI Senior Vice President Mostofa Azad Chowdhury Babu said there was a need to formulate specific policies for e-commerce to restore confidence in the sector.
Meanwhile, chairing the meeting, Standing Committee Chairman TIM Nurul Kabir said the lack of bank loans, low card penetration, overreliance on cash on delivery and lack of cross-border e-commerce are some of the major issues. challenges facing the business.
FBCCI co-chairs and standing committee members have complained that the Ministry of Commerce has yet to make the digital commerce cell fully functional and it remains to be seen who will oversee the SOP in e-commerce.