DALLAS, February 14, 2022 /PRNewswire/ — Boeing [NYSE: BA] hit an all-time high for e-commerce coin sales last year with more than $2 billion in online orders. Fueled by investments in digital tools, Boeing Distribution Inc. (formerly Aviall) sold nearly 70,000 parts products through its e-commerce site to commercial and government customers, eclipsing pre-pandemic levels. Commercial orders represented $1.5 billion sales, reflecting the continued recovery of the airline industry.
“Our $2 billion the close of 2021 has been a great cornerstone as the market heads into a more stable recovery,” said Ted Colbert, Chairman and CEO of Boeing Global Services, at the Singapore Airshow today. “Our e-commerce capabilities are a great example of the digital solutions we provide to enable industry recovery and growth. As always, our goal is to deliver value through our products and services, and we will continue to partner with our customers as they navigate this dynamic environment.”
Last year, Boeing Distribution Inc.’s online revenue was 15% higher than pre-pandemic levels, while orders were 20% higher. Sales increased as the company rolled out new tools to improve the customer experience, including a new homepage, live chat functionality and an online knowledge center.
The refreshed e-commerce parts website, which offers more than 500,000 products, recorded five million visits from 50 countries last year.
“Boeing is improving e-commerce with our customers in mind,” said Guillaume Ampofo, Vice President of Parts, Distribution Services and Supply Chain, Boeing Global Services. “In addition to launching new digital tools, we are creating a more streamlined process for our customers by realigning strategy, program and product line management with supply chain and customer support. We will continue to focus on digital and performance improvements, while simplifying how we interact with our customers.”
As a global aerospace leader, Boeing develops, manufactures and services commercial aircraft, defense products and space systems for customers in more than 150 countries. As America’s leading exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing’s diverse team is committed to innovating for the future and living the company’s core values of safety, quality and integrity. Learn more at www.boeing.com.
Boeing Global Services
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